Refund policy

Right of withdrawal and return

As a customer, you always have a 14-day right of withdrawal according to LODA - The Act on Distance Contracts and Contracts Outside Business Premises. The withdrawal period begins to run from the day you received the item. The product needs to be returned in an unchanged condition for you as a customer to receive a full credit. Products that are sealed due to health or hygiene reasons are exempt from the right of withdrawal if the seal is broken by the consumer. 

Email us at careof@caandersson.com. We need the following information:

a) order number (can be found in your order confirmation, on the delivery note or invoice)

b) your name and contact details

c) number and names of the products desired to be returned

Care of CA Andersson shall confirm that the return is allowed and that the withdrawal period has not passed before the goods are returned. We recommend that the return is made with Posten varubrev or Posten Företagspaket. The customer is responsible for return costs according to Posten's postage table and is responsible for the product until it has reached us. Returns may not be sent as cash on delivery or free delivery.

Return address

Care of CA Andersson
C / O CA Andersson
Östra Hindbyvägen 28
21374 Malmö

 
Refund

If you have an unpaid invoice for your order, it is important that you move the due date yourself, you do this at klarna.se. When we have received and checked the returned item, we will refund the entire purchase price as soon as possible, including any shipping cost (not return shipping), but no later than within 30 days. If you have paid by invoice or Swish, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount on your card.